Use Cases

Challenges

• Most banks are reactive to churn.

Solution

This suite brings early detection, explainable risk signals, and auto-actions.

Advantages

• Easy to trial and proves impact quickly.

• Great wedge use case, especially for Tier 2–3 banks aiming to improve retention.

• No huge discovery and requirements needed to demonstrate value.

AI Capabilities

Explainability Agents

The Churn Prevention Suite is powered by explainability agents, which transform traditional ML churn predictions into clear, context-rich insights and automated actions. These agents go beyond black-box scores to uncover the “why” behind churn risk, enabling banks to act with precision - whether through personalized offers, outreach triggers, or journey adjustments.

Novel Capability

This is a novel capability in the market, and we expect it to deliver a measurable uplift in retention compared to the reactive, fragmented churn strategies most banks rely on today.