AI Agents

Context

Built for banking in the Commercial onboarding stack, this agent is used when SME or corporate applications arrive with partial or inconsistent evidence and the team needs a precise, audit-ready way to finish the pack. Typical scenarios include new account setup, multi-product onboarding, and remediation where documents have expired, are missing pages, or don’t match the data on file.

What it does

The agent reviews the case record and the submitted documents, then checks whether every required item is present, in-date, legible, and consistent with the application (for example, proof of address age, ID expiry, or missing annexes). It produces a clear pass/flag status per requirement with a link to the exact page or field that triggered the flag. When something is missing or unclear, it generates a targeted ask-back—the specific document, format, and validity window needed—so customers and front-line teams know exactly how to close the gap.

Core AI functions

Document type detection and page-level completeness checks; OCR and field extraction for validity dates, names, addresses, and IDs; cross-document consistency checks against the case record; policy/rule evaluation for freshness and format standards; confidence scoring that escalates only material gaps; and templated clarification prompts that reference the precise rule and evidence location.

Problem solved

Manual completeness checks are slow and inconsistent, leading to back-and-forth with customers, late rework, and avoidable escalations when an item is missing, expired, or mis-matched.

Business impact

Onboarding moves faster with fewer exceptions because gaps are identified early and resolved with specific, actionable requests. Data quality improves at the source, rework and cycle time drop, and audit readiness strengthens through field-to-document lineage.

Integration and adjacent use cases

Integration is light: ingest documents from portal/branch capture, email, or DMS; read the working case record from your onboarding/orchestration layer; and write pass/flag outcomes plus ask-backs back into the same flow—no core changes required.

Common combinations include:

• Company identity extractor (to standardize entity fields),

• Shareholder & beneficial ownership validator (to confirm UBO evidence),

• Authorized signatory & empowerment validator (to complete mandate proof),

• Business address & location verifier,

• Document cross-check agent (to reconcile names/dates/addresses), and

• Jurisdiction-specific KYC validator (to apply local document standards once the pack is complete).