One spearhead solution
A zero-risk pilot on a single high-impact use case. Close and go live in 6-8 weeks, ROI in 2-3 months.
Partners · Sutherland Global × FlowX.AI
Agentic AI for complex, regulated business operations.
Sutherland and FlowX.AI deploy governed AI agents across your most regulated operations, without replacing the core technology you already run.
- Governed by design
- Works with your core
- 220+ agents
- Live in 4-8 weeks
Overview
Sutherland partners with FlowX.AI to move enterprises from AI pilots to governed operations at scale.
Sutherland and FlowX.AI have joined forces to help enterprises move beyond isolated AI pilots. The challenge is no longer proving that one use case works. It is running mission-critical AI agents reliably, at scale, across systems, sensitive data, complex decisions and regulatory controls, without replacing the core technology estate.
The partnership combines Sutherland’s data, AI and digital engineering capabilities, industry expertise and experience running critical operations at global scale, with FlowX.AI’s enterprise platform and portfolio of more than 220 ready-made agents.
What the partnership delivers
What FlowX.AI and Sutherland Global deliver.
- 0+
- Enterprise-ready AI agents across 20 categories
- 0.0000%
- Output correctness, audited in production
- 4-8wks
- To a live deployment, customized in 2-4 weeks
- −0%
- Cycle time cut, with +40% conversion in an early banking pilot
- 0+
- Applications built, new financial products in 2-4 weeks
Every AI node runs through evaluation benchmarks and quality gates, hallucination and confidence checks (HALO) and canary-tested rollouts, governed against 43 rules across 9 regulatory frameworks, including the EU AI Act, DORA, GDPR, FATF, HIPAA, ISO/IEC 42001 and PCI-DSS.
Our solutions
One coordinated path, from opportunity to production.
Identify the opportunity, then deploy, govern and run agents in production, as a single delivery model.
- 01
Process identification & redesign
Identify high-value processes and redesign fragmented, manual workflows around AI and human collaboration.
- 02
Agent configuration & build
Configure ready-made agents from the 220+ agent catalog, or build new ones, customizable in 2-4 weeks.
- 03
Systems integration
Connect the agents to your existing applications, data and core technology systems, without replacing them.
- 04
Governance & control
Security, audit trails, approvals and human oversight from the start, powered by the institutional AI harness.
- 05
Managed operations
Run, monitor and continually improve AI-enabled operations, on a platform already at 20M users.
Case studies
Delivering outcomes.
A sample of what the partnership has put into production across regulated operations.
Banking · Regional bank
Mortgage automation
Part of a five-year deployment across the account.
0+apps built, new products in 2-4 weeksSee more customers →Banking · Lending
Cash loan straight-through processing
Straight-through processing on an early banking deployment.
−0%cycle time, with +40% conversionSee more customers →Banking · Servicing
Post-disbursement servicing automation
Servicing journeys automated on the same governed platform.
Livein productionSee more customers →Cross-industry · Retention
Customer churn automation
Retention journeys running on the same platform-wide proof points.
Livein productionSee more customers →
Engagement models
Where to start?
Three horizons, from a zero-risk pilot to Sutherland running your agentic platform layer.
Validated solutions
Replicate the delivery model across the account. Close in 4-6 weeks, live in 8-12 weeks, ROI in 2-3 months.
Platform-level transformation
Sutherland becomes your agentic platform layer. Typical close 6-9 months, ROI within 6 months.
Agentic solutions
220+ agents, 20 categories, 36 use cases.
Enterprise-ready agents across five industries, plus cross-industry agents, each customizable in 2-4 weeks.
Banking
Mortgage document intelligence · Cash loan STP · SME & corporate onboarding · Financial analysis & memo generation · Private banking
Insurance
Fraud investigation & case memo · Claims intake & triage · Customer churn · Meeting prep · AI investment advisor
Logistics
Multimodal shipment tracking · Carrier negotiation & matching · Quoting (spot & RFQ) · Claims management (cargo & freight) · Bid & tender response
Healthcare
Inbox triage & order intake · Operational email & task management · Expiry & returns management · Internal knowledge & legal assistant
Telco
Network plan health · Customer churn · Billing dispute resolution · Order & service provisioning · Regulatory compliance monitoring
Institutional AI architecture
An AI harness reliable enough for regulated work.
FlowX.AI’s institutional AI harness is designed to make AI agents reliable enough for regulated, mission-critical operations, delivering 99.9999% output correctness, audited in production.
Agents fed by LLMs · Context · Guardrails · Observedrives Unified UX · Business Logic · Integration
Infrastructure- and LLM-agnostic
Run on-prem or plug into any LLM your organization already uses.
Data stays within your perimeter
Used only for local optimization in your specific context.
Human-in-Control
Beyond human-in-the-loop, your people remain the ultimate decision maker.
Zero Hallucination design
FlowX.AI’s synaptic agent architecture, tool use and context engineering.
Embedded governance
Full transparency and auditability, governed against 43 rules across 9 regulatory frameworks.
12-layer agentic architecture
Secure LLM integration, observability, context engineering, ontology, governance, agent lifecycle and operational automation.
Why Sutherland
Built to run operations, not just projects.
Sutherland designs, runs and automates business operations at global scale while engineering the AI inside them, governed from day one and working with the core systems you already have. One accountable partner, from strategy through to production.
- 0M
- Users supported on the platform in live production
- 0M
- Agent executions every month, running today
- 0
- Unique inventions, 250 of them AI-based, protected under patent
A word from key people
From both sides of the partnership.
AI creates value only when it becomes part of how the business actually runs. Sutherland combines data, AI and digital engineering with deep knowledge of complex business operations. Our partnership with FlowX.AI gives clients a practical way to redesign, deploy and run AI-enabled workflows, not simply add another layer of technology. Together, we can help enterprises move from isolated pilots to governed operations that continually improve and deliver measurable outcomes.
Enterprises don’t need more AI demonstrations. They need AI doing real work inside the systems and the controls they already have, at the heart of the business, not at the edge of it. FlowX.AI brings the platform and the specialized agents. Sutherland brings the industry knowledge, the engineering capability and the experience of running these operations at scale. Together we can close that gap for a lot more organizations, a lot faster.
FAQ
Frequently asked questions.
Q.01What does this offering do?
Sutherland gives you an end-to-end path, from identifying and redesigning processes to integrating, deploying, governing and operating AI agents in production, powered by our strategic technology partnership with FlowX.AI’s enterprise AI platform, already running 20M users and 1M agent executions a month.
Q.02What role does FlowX.AI play in this?
FlowX.AI is Sutherland’s technology partner for this offering. Its enterprise AI platform, the institutional AI harness (99.9999% output correctness, audited against 43 rules across 9 regulatory frameworks), the 220+ agent ready-made library and the underlying 12-layer agentic architecture, powers the agent orchestration, governance and control capabilities described on this page.
Q.03Does this require replacing our core systems?
No. Agents connect into your existing applications, data and core technology systems, so you can modernize without the cost, risk and disruption of replacing your core technology estate, with new deployments live in as little as 4-8 weeks.
Next
From pilots to governed operations.
Bring one high-value process and we will show you a path to production: agents inside your core systems, governed from day one, live in as little as 4-8 weeks.