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Customer Service for 3PLs

Deliver real-time visibility and responsive service without the manual workload

Meet our stack of three AI agents ready to revolutionize your customer communication.

Deliver real-time visibility and responsive service without the manual workload. Agents automatically handle common inquiries—like shipment status, ETAs, or documentation—while escalating complex issues to the right human teams. They integrate with your TMS, CRM, and communication tools to ensure every customer gets fast, accurate information. The result is 24/7 responsiveness, improved satisfaction, and lower support overhead.

AI Agents in this stack include:

  • Tracking Intelligence Agent – Retrieves and communicates shipment status updates from connected systems.

  • Inquiry Automation Agent – Responds to routine customer questions through email.

  • Case Routing Agent – Classifies and routes non-routine issues to the correct department or account rep.

AI Agents in this Stack

Deploy AI agents within weeks

Menlo Park

352 Sharon Park Drive Menlo Park, CA 94025


Bucharest

Charles de Gaulle Plaza, Piata Charles de Gaulle 15 9th floor, 011857 Bucharest, Romania

© 2025 FlowX.AI Business Systems

Deploy AI agents within weeks

Menlo Park

352 Sharon Park Drive Menlo Park, CA 94025


Bucharest

Charles de Gaulle Plaza, Piata Charles de Gaulle 15 9th floor, 011857 Bucharest, Romania

© 2025 FlowX.AI Business Systems

Deploy AI agents within weeks

Menlo Park

352 Sharon Park Drive Menlo Park, CA 94025


Bucharest

Charles de Gaulle Plaza, Piata Charles de Gaulle 15 9th floor, 011857 Bucharest, Romania

© 2025 FlowX.AI Business Systems