Agent Stacks · Logistics · 3PLs

Customer Service for 3PLs.

Deliver real-time visibility and responsive service without the manual workload

3 agents · one value stream · end-to-end

Tracking Intelligence AgentInquiry Automation AgentCase Routing Agent3pls stream

Meet our stack of three AI agents ready to revolutionize your customer communication.

Deliver real-time visibility and responsive service without the manual workload. Agents automatically handle common inquiries—like shipment status, ETAs, or documentation—while escalating complex issues to the right human teams. They integrate with your TMS, CRM, and communication tools to ensure every customer gets fast, accurate information. The result is 24/7 responsiveness, improved satisfaction, and lower support overhead.

AI Agents in this stack include:

  • Tracking Intelligence Agent – Retrieves and communicates shipment status updates from connected systems.

  • Inquiry Automation Agent – Responds to routine customer questions through email.

  • Case Routing Agent – Classifies and routes non-routine issues to the correct department or account rep.

01 / The agents

3 agents in this stack.

Each one scoped to a single job inside the stream — deployed together they carry the workflow.

Medium effort

Tracking Intelligence Agent

Retrieves shipment status and ETAs for proactive customer updates.

Medium effort

Inquiry Automation Agent

Answers routine client questions via email automatically.

Medium effort

Case Routing Agent

Classifies and routes complex issues to the right team.

See them in the catalog: AI agents catalog →

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Size this stack onyour volumes.

Put your monthly volume and cost per FTE behind these agents — the calculator shows the annual capacity freed, with every figure traceable.